Return Policies and Procedures
Our goal is your 100% satisfaction with any of our products.
General returns should be postmarked within 10 days of receipt.
Contact us immediately, or within 3 days regarding damaged items or items that did not arrive as specified.
Email us at firstname.lastname@example.org or call us at 269.639.9615 (Monday-Friday, 10am - 5pm Eastern Time).
Packages delivered via FedEx will include detailed instructions for returns, as well as a prepaid shipping label for returns. Please contact us before returning items shipped via freight or white glove delivery.
Email: email@example.com Phone: 269.639.9615 (Mon-Fri, 10a - 5pm EST)
Please save all original packing items and fillers included with your purchase. Please include the reason for the return along with your documentation. If not re-packed as it was originally shipped, the shipper or manufacturer will not authorize an exchange or return.
With the exception of damaged merchandise or items that are not as specified, return shipping costs are at the customer’s expense. If you received FREE SHIPPING on the original purchase, those costs will be deducted from the refund.
Eligible Items for Return
Items must be returned in their original packaging in unused condition. Soiled/used items will be refused and returned to you at your expense. Returns on eligible items that are not defective will incur a 25% restocking fee. Refunds are issued in the original payment form and price less shipping and handling, restocking fees and return shipping charges. Standard shipping charges will apply for all “free shipped” non-defective items.
Non-Eligible Items for Return
All items of furniture, custom made-to-order items, artwork, and personalized or monogrammed pieces are not eligible for return or exchange.
When You Receive Your Order
Upon delivery, please take time to inspect all freight shipped furniture items carefully for any damage that may have occurred during transit and contact us immediately. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after the 3 business day window will not be accepted and are unable to be returned.
If for any reason your custom furniture piece does not arrive with the specifications that you selected when ordering, Bayberry Cottage reserves the right to have the item or items replaced and reshipped at no additional charge to you. You should contact us immediately if this occurs so that we can get the replacement in the works as soon as possible.
Bayberry Cottage does everything possible to assure a smooth and prompt delivery of your furniture and custom items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each furniture manufacturer, but estimated lead times are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific ship date at that time. Also note that shipping time for freight items (this includes furniture and some rugs) is approximately 7-15 business days from the time that the item is scheduled for pickup from our manufacturer. We act as your liaison to best assist you in a prompt delivery, but please keep in mind, there are variables beyond our control as we are considered a third party. We know you will enjoy your custom pieces when they arrive!
When Damages Occur During Freight Delivery
While we do our utmost to ensure your items arrive in a timely manner and in perfect condition, there are some things that are beyond our control. We would love to be able to say that damage never occurs during transit, but that’s not the case. Our freight carriers handle your pieces with great care but it is important to understand that from time to time, damages do occur.
When any delivery comes via FREIGHT (trucking company) or white glove, rather than FedEx to your home or office, inspect the item before you sign the freight company’s paperwork. We can’t stress this enough: PLEASE DO NOT SIGN THE RECEIPT UNTIL YOU HAVE INSPECTED THE ITEM.
If your piece arrives damaged, the freight company has the right to have the piece repaired and brought back to the manufacturer’s standards at their expense. They do this by sending the piece to a furniture medic or back to the manufacturer for repair. If the freight carrier determines the piece cannot be repaired, you have the right to be reimbursed for your purchase or have another piece rushed to you at no additional charge as soon as possible.